Return, Exchange & Refund Policy
At Label by Liza, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy under the conditions mentioned below.
Return & Exchange Window
Customers can request a return or exchange within the specified timeframe from receiving the product.
Return Period: 7 days from delivery
- The item must be unused, unworn, and in original condition
- All tags and packaging must be intact
- The product must not be damaged, washed, or altered
Refund Policy
Once your return request is approved and the product is received and inspected, the refund amount will be processed within 7 days as per our refund policy.
Important: We do not provide cash or bank refunds. Refunds are issued as store credit only.
- Store credit will be equal to the value of the returned product
- Store credit can be used to purchase any product on our website
- Store credit is valid for 1 year from the date of issue
Exchange Policy
If you wish to exchange a product (for size, color, or another item), you can request an exchange within 7 days of delivery. After we receive the returned product and complete the inspection, we will process the exchange within 7 days or issue store credit if the exchange item is not available.
Non-Returnable Items
Certain items may not be eligible for return or exchange, including:
- Customized or made-to-order products
- Products purchased during special sales or clearance offers
- Items that show signs of use or damage
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will review and resolve the issue as quickly as possible.
Contact Us
For any return or exchange requests, please contact our support team:
Brand: Labelbyliza
Company: Yug Fashion
Email: support@labelbyliza.com
Website: labelbyliza.com